Support

Write to support@kode.theill.com. Never send your codes, keys or QR codes – we never need them.

Codes don't work

Check that your iPhone's clock is set automatically (Settings › General › Date & Time). Codes are calculated from the clock.

I can't scan

Take a screenshot of the QR code and tap “Choose image”, or tap “Enter key” and type the key shown next to the QR code.

My codes are missing on my new iPhone

Check that iCloud Keychain is on in iOS Settings › your name › iCloud › Passwords and Keychain, with the same Apple Account. Accounts stored with iCloud Keychain turned off in Kode don't move.

I want to move to another app

Open an account, tap “Show as QR code” and scan it with the other app. Or export an encrypted backup – the format is documented under Security.